How to cancel your PeoplePC membership
I got Comcast 2 days ago, so I decided to cancel my PeoplePC account for good. I logged into my PeoplePC account and the first thing I noticed was that there was no information provided for customers who wanted to cancel their accounts. Here I will tell you about a few things I noticed along the way. I will also show you five easy steps to canceling your account that can hopefully be done with only a single phone call.
Does PeoplePC ignore cancellation calls on purpose?
One of the main PeoplePC numbers, 1-900-285-8333, results in a “cannot be dialed” message most of the time. Calling 1-866-772-6277 is your best bet when canceling your account. However, I found something interesting when calling to cancel PeoplePC: when I called at certain times during the day to cancel my account, I heard a recorded message that said “PeoplePC is experiencing higher than expected call volumes. You will have to call back at another time when we are not experiencing such high volume of calls. We apologize for any inconvenience.” However, calling for any reason other than canceling connected me to a live person without any issues.
Is this a tactic used by PeoplePC to avoid or ignore cancellation requests by customers? I cannot tell for sure at this moment, and if they were using such a tactic, I am not sure how that would help in the long run.
Five steps to cancel your PeoplePC account
Make sure you backup your PeoplePC emails and settings before canceling. Follow these five steps to cancel your PeoplePC membership:
- Call 1-866-PPC-MBRS [1-866-772-6277].
- Press 1 to choose option 1, which means you are an existing customer. Then press 3 to choose option 3, which means you want to cancel your account.
- If you hear the recorded message that tells you to call back later, try calling back right away and choosing any other option to either get to the technical support or new accounts department. Once you get connected to any person, tell them you want to cancel your account and see if they can help you. Also, try calling 1-900-285-8333 and see if you can get through.
- Once you get connected to a person who is willing to cancel your account, you will be asked the reason for your cancellation. I said I was moving and got broadband at the new place. The PeoplePC staff told me that I could use PeoplePC service 3 months for free and see if I preferred the cable internet or the dial-up internet. Instead of laughing, I refused such a modest offer.
- Ask for your cancellation number and write it down. Without this number, there is no proof that you canceled your account.
That is it. You may still be able to log into your PeoplePC account for a while. If you wish, you can go ahead and change your personal information like your billing information to something bogus to make sure your real information is not saved on the servers after cancelation or that you are not charged later on for any reason.
3 things to keep in mind when canceling your account
Remember the following 3 things when you call to cancel your account.
- Be careful when accepting the “3 more months for free” offer. When the cancellation staff tells you to try PeoplePC for free for 3 more months, you will be charged for the 4th month automatically unless you call to cancel your account, at which time you will be asked to try another 3 months for free. People used to abuse such an offer with AOL by taking advantage of such offers repeatedly until AOL found out that people kept using the service for free for years.
- Your account will take at least 24 hours to be deleted. It will take about two to three days before your account is actually canceled, and you can try to log into your account after that to verify your cancellation.
- You will not get any refund. You should also know that PeoplePC does not prorate your billing, so if you paid on the 8th of January for the rest of the month and canceled on January 9th, you will not get any money back for the remaining 29 days that you did not use.
I hope that helps. Good luck! 
I will be keeping an eye for for any PeoplePC charges in the upcoming months to make sure the cancelation was permanent and thorough.
( February 9th, 2007 at 8:38 pm )
it sucks having to cancel anything these days… They always want to keep your money. I remember that nightmare story about the woman trying to cancel her dead husband’s AOL account… absolutely crazy.
( February 22nd, 2007 at 9:23 pm )
This reminds me of AOL and all the troubles associated with canceling it, and how they get you stuck in those offers of “# free months”.
( February 22nd, 2007 at 9:35 pm )
Valerie, you are right. Many businesses make it hard to cancel customer accounts. The story you mentioned is here:
http://www.consumerist.com/consumer/top/aol-wants-to-sell-“internet”-to-the-dead-182185.php
Becca, thank you for commenting. I also remember how AOL used to try their best and spend a lot of time asking members repeatedly to try the “free months” before canceling. It was annoying.
Thanks again. I really appreciate your comment.
( March 24th, 2007 at 9:32 am )
peoplepc is like a crook all you want to do is cancel.
On thier web site there should be a cancel button real simple.
Their should be laws to stop this kind of crap from being in our lives.
I bought this service through AARP last time Ideal with them AArp sucks.
( March 24th, 2007 at 6:44 pm )
Walter, thank you for coming to the site and sharing your opinion on this. I am thankful to you for that.
Have you already canceled with PeoplePC? It is interesting to know that you got the service through AARP. Does AARP provide a way to complain about service recommended to AARP members so that a warning or something can be issued to participating partners [like PeoplePC] if the AARP customers are not happy with their services?
I also think every website should have a cancel button out in the open. Sure, one way to make a customer purchase more things is to reduce distractions, but one should always allow a customer to cancel anytime they want easily. Canceling an account should be as easy as ordering an account.
Thanks for coming and taking the time to leave this comment.
( April 27th, 2007 at 1:46 am )
Have Peoplepc as a backup to my Broadband service. However, after 8-10 months of “good” service, from them, suddenly I could not get the web page, after Peoplepc said I was connected?? I called their Tech service, walked thru it with three differant people, at three separate times, to no avail. Then I called back on the toll free number, got a recording that said their software was recently updated?? How am I going to cancel Peoplepc? Am having a computer service go thru the computer, and re-boot everything, also sending a “certified” letter to Peoplepc, and my credit card company, stating that they can no longer access my credit account. Extreme means, but it’ll work. And here’s another note from the Tech people where I am having the work done– they told me that Peoplepc is none other than AOL !!! They said it’s the same software also!! I didn’t know that, or I wouldn’t have signed up with them after dropping AOL. Live and learn.
( April 29th, 2007 at 1:12 am )
Thanks for the comment Don, and I am thankful that you took the time to write the comment.
Thank you also for visiting the site.
I think it is a good idea to have some backup to a broadband service. I have had my Comcast and RoadRunner service go down a few times, and each time, I was left without any connectivity.
Do you know if PeoplePC has like a “Tech service” service where they can send a technician or a contractor to come and look at your problem?
Also, it is a surprise to me that your comment mentions PeoplePC and AOL being the same. That is interesting! Do you know any place where I can find more information on this, that AOL and PeoplePC are the same?
Thanks again Don for stopping by, I really appreciate it.
( April 29th, 2007 at 3:02 am )
Bes, I am not 100% sure Peoplepc and AOL are the same, but I am having my old computer gone thru at MilwaukeePC. I live in Wisconsin, so they are local in this area. They are very good.They are in the business of building computers to whatever the customer wants.They also service all makes. They are very up to date on the very latest in computers, so when they tell me AOL and Peoplepc are the same, I’ll take their word for it. Then again, AOL is owned by Time Warner also. My new ( one year old) computer is a Dell XPS 400. No problems with that, but hate their Tech service for setting them up. When you call, all you get is someone in India, who can’t speak English very well. My next one I’ll have MilwaukeePC build for me.That way all I have to do is take it back in for any service. That’s better than Dell offers. Don Martens
( May 1st, 2007 at 12:18 am )
Don, thanks for coming back and commenting. You make a point; if someone says something, there may probably be some or a lot of truth behind many elements in such a statement. You are right, Roadrunner is owned by Time Warner, and thus is the same company as AOL, so maybe PeoplePC is also owned by an entity that Time Warner controls.
Did the Dell pc come with PeoplePC? I have a custom built pc, so I had to setup my own dial-up service also, as a backup, last year. Congrats on a nice pc, btw; the DEL XPS 400 is definitely better than what I have.
Thanks again Don. I hope you will have time to offer regular feedback on different things here.
( May 29th, 2007 at 6:50 am )
I just cancelled my PeoplePC service, i called the number you listed and hit the option to cancel my service, I was left on hold forever. I decided to call and hit another option, I got to technical support and was told that only the “cancellation dept” could cancel my service, so I was put on hold again, I decided to wait it out….15 mins later someone picked up. He offered me a ton of things until finally I told him to stop I didn’t want anything, just cancel my service, so he had to put me on hold again in order to get my number. I was on hold about 5 mins that time, then I got my confirmation number. It’s so frustrating, who has time for that…but I guess that is what they are counting on….
( May 29th, 2007 at 1:47 pm )
Thanks for the comment Pamela. Yes, it is frustrating, and it is bad that you had to go through that. Many times companies experience a lot of calls, though I have noticed that many companies put customers on hold deliberately so that they can either wait and change their mind or call back some other time, ensuring that the service goes on for a bit longer. What companies should realize is that they should be nice to everyone, and not just active, i-am-not-going-to-cancel type of customers. I wonder how long it takes for a new customer to call and cancel PeoplePC service using the same phone number.
Well, at least you got the service canceled. Do you have any other ISP in mind that you might sign up with?
Thanks for sharing Pamela. This should hopefully help people who are put on hold as they might hold on to their calls longer than usual in order to cancel.
( May 29th, 2007 at 5:17 pm )
Yes, we have had verizon DSL for about 5 months now, I just hadn’t gotten around to cancelling PeoplePC yet. When I hit the option for technical support someone answered right away, I didn’t have to wait at all. I will definately be sure to check that there are no charges last month. They told me that it would stay connected until the end of my billing cycle. I’m very happy with the DSL.
( May 29th, 2007 at 11:06 pm )
Pamela, thanks for the reply. It’s good that the DSL is working well for you. I have Comcast, and so far is it going well too. Isn’t that funny, that technical support or new account service department answer right away but canceling customers, who are probably upset customers, are left hanging and holding for long amounts of time, as if they were not important since they will not be paying the company anymore.
Yes, I think it will be a very good idea to keep an eye out for any billing changes from PeoplePC. Many times companies forget or do not cancel accounts, and getting refunds can be really hard.
Good luck!
( June 5th, 2007 at 2:53 pm )
I, too, came upon the “experiencing higher than usual call volumes; call back later” messages. I managed to slip through to “set up account” who transferred me to “billing” who finally transferred me to “cancellations.” I asked, as politely as I could, to “PLEASE just cancel my account, please do not pitch any other offers” — and kept track. I said that statement 13 times over the course of them pitching me numerous offers. I am embarrassed to say that I finally yelled that into the phone, and the person finally seemed to “hear” me. It’s so awful — I’m a nice person! Why couldn’t they just hear me and comply? It’s my money they’re playing with.
( June 5th, 2007 at 3:42 pm )
Shirley, thanks for sharing your story. That is too bad; I hope you never have to go through such a thing again. They probably, simply, want to try to make you wait and have you try it more, making you give them a month or two more of your money. Have you made sure that they are not charging you anymore? May I ask who you decided [ISP] to sign up with?
Companies do not understand that giving a customer a satisfying experience does not mean that a customer only enjoys the process while they are paying; they need to enjoy the experience too when they want to stop paying and more on to someone else. It is like a relationship; some boyfriend or girlfriend becomes so obsessed that they do not want to let the other person go easily, and they make sure the other person gets a lot of headache to get away safely. And then, that obsessed boyfriend/girlfriend keeps telling everyone else that they are really good at making relationships. It is really weird. Companies need to realize that focusing on money will not result in good relationships; focusing on good products and good relationships will result in good money and good relationships.
Good luck Shirley, and thanks again for sharing.
( July 20th, 2007 at 3:10 am )
I’M NOT GOING TO USE PEOPLEPC AGAIN. I DON’T LIKE HOW THEY ADVERTISE PEOPLEPC. I’M ALWAYS GOING TO LET SOMEBODY KNOW ABOUT HOW PEOPLEPC WORKS NOW AND IN THE FUTURE. I WON’T BE USING PEOPLEPC AGAIN AND IN THE FUTURE.
( July 20th, 2007 at 4:14 pm )
Roseman, thank you for coming and for sharing. May I ask about some specifics of the situation, like what they did or what problem you experienced while using them? You can also e-mail me directly if you wish.
Thank you so much for at least coming forth and letting me [us] know how you feel. I hope you have found a good replacement by now.
( August 6th, 2007 at 5:07 pm )
Hello! I am on the line with People PC and have been on hold for over 20 minutes. What’s up with these people? Am I going to get to talk to anyone to cancle or not? This is terrible! Also, they made me sign up for Call Wave which I can not even use….how in the world do I cancel the Call wave? Please help me! :-s
( August 7th, 2007 at 2:39 am )
[Sorry for the delay in responses.]
Zahra, thanks for comment. That is indeed a waste of time; if you call them to sign up for a new service account, see if it takes you less than 5 minutes to be connected to someone who can help you right away. The following web page tells you how to cancel Callwave through the CallWave software:
Canceling CallWave through the CallWave software on your computer
You can also log into your CallWave account to cancel your service online without the need of the software, if you know your CallWave account details and PeoplePC gave you those details:
Canceling CallWave online
You can also call CallWave to cancel at:
1-800-816-2947
or you can write to them and mailing the dated and signed letter through a tracked service to the following address:
CallWave
Customer Care Department
P O Box 609
Santa Barbara
CA 93102
I hope that helps. Did you manage to cancel PeoplePC?
( August 9th, 2007 at 10:38 am )
HOW TO CANCEL AND THE TERMS AND CONDITIONS
many customers are complaining how to cancel their ppc account. But i think they were not aware that the moment they will log in the first time they have ppc they will see the HOMEPAGE they can actually click the button–LEGAL they will see this–”4. Termination.
You may terminate your membership for any reason by providing notice of intent to terminate to PeoplePC by:
• calling 1-866-PPCMBRS (1-866-772-6277) during normal business hours
Email termination requests will not be accepted. Upon termination, you will be assigned a cancellation number. Accounts are not considered closed unless a valid cancellation number has been issued. Please be sure to make a note of this number as it is your only proof of cancellation and will be used for reference in any and all subsequent correspondence regarding billing, refunds or the cancellation itself. The effective date of termination will be the final day of your billing cycle. Based on your billing cycle, charges accrued prior to your termination may apply after you receive a cancellation confirmation.” PPC do have a lot of departments AARP memberts do have the impression that by talking to technical support department their account is canceled and if they will be charged they will just scream and use profanity words! I do not think that’s proper.THEY SIGNED UP!THEY AGREED TO THE TERMS AND CONDITIONS, THEY MUST BE RESPONSIBLE!!!
( August 9th, 2007 at 10:57 am )
Another things that I want other people to be aware of… The people pcc representatives are trying their best to assist each and every customer. People are just saying that they are beiing place on hold for 15-20 minutes to tell you something. every representative is only given 9 min to finish every call if they can not hit that target time supervisors are calling their attention and they will be in trouble. The moment that you are place on hold but prior to placing you on hold you requested to be transferred you and that representative are being on hold because thay can not just transfer you without endorsing the call to another department.The average handling time of that representative will suffer as well but thay need to assist you. As long as you have the 17 digit cancellation no it is the official confirmation that your account is canceled. You must call to cancel the before your billing date so that you will not receive anymore charges. The effective date of cancellation is the date before the billing cycle of you account in ppc so do not shout to the representative why it will be canceled days from the moment you called. I guess customers must be aware of TERMS AND CONDITIONS!!!!
( August 13th, 2007 at 8:10 pm )
You can now do it online with their live chat…it still sucks. here is my transcript…just be persistent.
Chat InformationPlease wait for a site operator to respond.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat Information’Ricky’ says: Thank you for contacting PeoplePC LiveChat, how may I help you today?
*********@peoplepc.com: Hello, I would like to cancel my account, I have thoroughly enjoyed my experience with peoplepc but just moved into an apartment that has free cable internet. I you could cancel my account that would be fantastic.
Ricky: Hi, this is Ricky with PeoplePC. I will be glad to assist you.
*********@peoplepc.com: Thanks
Ricky: I’m sorry to hear you want to cancel; however can you tell the reason for cancellation?
*********@peoplepc.com: The apartment complex i moved into gives us free cable internet as part of our rent package
Ricky: By calling the above toll free number your account will be cancelled.
Ricky: Certainly! You can cancel your service by calling phone support department at 1-888-587-9669. Our phone support is available Monday Friday, 9:00 am 9:00 pm EST.
*********@peoplepc.com: I called them and they are “closed” but you seem to be there. I think that you can cancel it and if you cannot, perhaps your supervisor or his supervisor can
Ricky: If you wish i can escalate the issue so that the account get cancelled.
*********@peoplepc.com: please do so
Ricky: Sure!
*********@peoplepc.com: i will provide any info you need
Ricky: Can you please confirm your PeoplePC member name, Home Phone number?
*********@peoplepc.com: Paul Becker, ***-***-****
Ricky: Thank you for the information.
Ricky: I have successfully escalated the issue, and you will get the confirmation email.
*********@peoplepc.com: thank you for your time and effort is there anything else i need to do?
Ricky: You are most welcome.
Ricky: Is there any thing else, I may assist you with today?
*********@peoplepc.com: No, Thank you and have a great evening.
( August 17th, 2007 at 3:56 am )
call 1-866-PPCMBRS (1-866-772-6277) during normal business hours
( August 21st, 2007 at 6:34 am )
I tried canceling my people pc account last night and got the high call volume message I waited for a few minutes but had other things to do. So I just called this morning right when the lines open, (9 exactly) I was connected with a person right away. I do find it very funny that they offer information about canceling every other internet provider except themselves!! I can say I have had worse experiences with aol and the bargain network. I would like to know if Paul Becker actually got the conformation email cause it seems like he was talking to something automated.
( August 23rd, 2007 at 10:00 am )
kc, thanks for sharing those terms and conditions.
Thank you also for sharing the time frame rule that the PeoplePC staff have to abide by. Is this some information listed somewhere, or did you find out the information through some sources? Either way, as long as it is accurate, thank you for sharing, as it sheds more light on this. What if there is a situation where the customer needs a lot more time than 9 minutes? Does the same rule apply to sales division, where the staff focuses on new customers? Or is the 9 minute limit only applicable to staff dealing with customers who are canceling?
I think many of the commentors below have indeed tried calling that number, and they are either put on hold for a little bit and after that cannot arrive at a resolution, or they simply think of doing it later. Are you saying that customers are not being put on hold for longer periods of time but it only feels like they are on hold for a long time?
I think you are absolutely right about the 17 digit cancellation number, if I understand what you meant correctly. Once you have that confirmation number, then the cancellation should hopefully be final; otherwise you can take legal action.
Also, I think many people above and some people I know of cancel their accounts before the billing cycle due date, and they still get charged because they have not completed some step, like getting the 17 digit cancellation number.
I wonder why PeoplePC cannot prorate accounts when deleting them? Does anyone remember or know if PeoplePC prorates charges for customers when they sign up?
Either way, kc, so what you are saying is that cancellation happens only every billing cycle date, and not on the dates when customers call to cancel, correct? That is very useful to know.
Thanks again for sharing.
Paul Becker, thank you so much for sharing too. That is comforting to know, that you can do it via their live support chat. Did you manage to get it canceled and get the confirmation number via e-mail or a written letter?
Jody H, thank you for the comment. That is the number I had listed above too.
Are you also a customer who canceled the account? Did you face any issues or do you have any other tips also? Thanks.
Monica C, thanks for the comment.
That is indeed funny, that they have cancellation information for other ISP’s except themselves.
I also wonder if Paul Becker above got the confirmation number or not, and if he was successfully able to cancel the account, meaning he was not charged again after that or if he got a written letter stating his account was canceled.
( September 19th, 2007 at 3:01 am )
I had hard time cancelling peoplepc.com with that fake automatic answering matchine of high volumn of calls also. I tried again and again and again for many days with the same
tape recording so I suspected that was done intentionally for sure. They didn’t accept cancellation by email or fax. I tried over a week till my last day was gone to next bill so I had to use it again with some problems for another month. I faced the same difficulty for many days as usual until finally I was able to talk to the real person with the free offer but after long talks,I was let go to freedom.
AOL also gave the same difficulty when cancelling. One staff offered free internet then next day another staff called me to charge some small money and cancelled me after I disagreed to pay as it was given for free without asking(who wouldn’t take when it was free), but I wanted to cancel the bad service not using it again. All staff didn’t cooperate their works very well.
NETZERO is easy to cancel with no question asked but one time I was treated so badly. I used the service before both the free month and the subscription and got many problems on pc so I canceled it. After that year I used 1 free month again and canceled it by calling them then I used AOL and everything was fine. Three months later I got bills from 2 companies,AOL and NETZERO. How could it be? I only used AOL so I called NETZERO explaining politely that I only used 1 free month without subscribing for the next month so I shouldn’t be charged for the internet I didn’t use especially I didn’t register for paying but I cancelled it on telephone. Nobody used 2 internet services at the same time that sounded crazy. I was transferred to next staff who asked me all over the same question again. After telling that 2nd person,I was treated the same all over to several operators. It seemed to me that those crooks were trained to suck and they all played games well. I had to call back to different departments but they hung up on me.
You see how those idiots treat us,the customer who brings them the favor. We are humans and should have right to buy
what we are pleased to and have right to deny what we aren’t satisfied with. Who is going to help the citizens to live with better fair lives in society?
( September 20th, 2007 at 5:04 pm )
I canceled PeoplePC, and also others, by sending a “certified” letter to both my Bank/ or Credit card company, and to PeoplePC, stateing that they no longer have access to my funds. I also have an account set up just for this purpose, where I keep a minimum balance in. This is the account I use for situations such as this. Then, if I have any problems, I close that account, and open another one someplace else. It works every time. Never have to sit on the phone.
( September 26th, 2007 at 1:59 am )
Does anyone kindly suggest me the good ISP of dial up only? The one that is affordable as I’m not working and also won’t cut me off after being online for 4 hrs as it often happened when I was writing so I lost all. Thanks a lot.
( September 28th, 2007 at 5:16 pm )
Thank you for the information -
I am in the process of canceling my PeoplePC account now and almost couldn’t help laughing on the phone. When dealing with places like this, I’m always polite and let them go through their spiel, but make sure I am very clear and firm and say “No, I do not want X, I would just like to cancel.”
So after I had gotten past the “3 months free”, and “6 months at $4.50″ offers, she said she was canceling my account. She then said she was going to send me a free-for-30-days Norton Antivirus CD because “now that you are using broadband, you will be exposed to a higher volume of viruses and other bad software since you will be transmitting data at a higher rate”.
ROFL.
Ok, I’m done. 7 minutes total on the phone, including getting a cancellation number, and she was always quite polite. I always feel a bit sorry for the people on the phone - they’re not (usually) the ones trying to entrap you, but instead are trying to make a buck at a minimum wage job from which they’ll probably be fired if they get too many cancellations.
( October 11th, 2007 at 2:58 pm )
I didn’t have a problem getting through to someone (I called around 5:30 and used 1-866-772-6277). I got some guy who had an accent. He was difficult to understand, and he mentioned being able to use PeoplePC as backup for my DSL (embarq) free for 3 months. I just said ok. I guess I’ll call back tomorrow and be sure to cancel everything. Thanks for the tips
( October 17th, 2007 at 7:40 am )
OK, I just got off the phone with PPC. I gotta tell you, I was nervous about it after reading these horror stories.
I used the 587-9967 number, the 6277 got me to a chat phone service that as far as I can tell has nothing to do with PPC.
I was on hold for less than a minute (this at 10:15 am, EDT). the woman who answered had an accent, but it was comprehensible. And by 10:20, I had my cancellation number.
I feel like I dodged a bullet here.
Thanks for your help, guys!
( October 31st, 2007 at 1:03 am )
Sorry for the late response everyone.
rose, thanks for the comment, and thank you also for sharing. It seems you went through trouble to gain freedom.
I do recall the days when canceling AOL was a big hassle, not that it is any better now. Regarding NetZero, I wonder why they simply cannot cancel someones’ plan and see in a system easily whether or not ones’ story sticks. They make customers go through such a hassle; it’s like saying “Who cares about you! You’re leaving us, so we don’t need to treat you nicely.”
Yes, I agree! We have the right to buy and the right to deny what we do not find satisfying, when we are paying for it. For many companies, a customer is respected because the customer is a continuing paying member, and even then many times such paying customers are treated bad because of having way too many customers. A company loses one customer, “who cares” in their view; they have millions of other customers still.
Also, did you get a list of ISPs’ already? What is your budget Rose, and which city/state? Many regional providers can be very good and cheap.
Don Martens, thank you for the comment. Sending a certified letter is indeed a very smart move, since it makes these companies realize that you are keeping a legal track of things.
How long did PeoplePC take to cancel your account, by the way?
Louisa, thanks for the comment.
You have an interesting point about the employees working on the phones; they are following the system, and are not to be blamed and held completely responsible for everything.
Getting a cancellation number and the name/id of the person you talk to is probably the most important thing many times, as you can dispute any future charges by referring to that information. Also, regarding Norton Antivirus because you’re traveling at a faster rate online, heh, that is a funny reason indeed. Did you ever get that CD?
Amanda, thanks for the comment. Did you call back and get to cancel the service?
One thing is funny though: slowly I am seeing more and more ideas of using dial up connections as a backup, and that is being slowly marketed in situations likes yours, where a customer is trying to go away.
Pat B., thanks for the comment also, and congrats on getting the service canceled! I think it is good to know that the time you mentioned can hopefully be a good time to cancel the service, specially if one knows the id # of the staff you talked to. Do you remember her name or id#, by any chance? That can help others ask for her so she can cut through the marketing talk and cancel the service quickly.
Thanks again everyone for the tips and the information! I really appreciate it.
I hope you all have no problems canceling and that you do not get billed in the future after canceling. On top of that, I hope you all found much better ISPs’ by now.
( November 2nd, 2007 at 1:55 pm )
OK, I called back to cancel again (4:45, wasn’t on hold) and the guy mentioned that I had already cancelled and currently have 3 months free, etc.
Again, I was told about high speed internet blackouts and such…especially with the holidays coming up, that many more people will be using their high speed internet during this time, etc. lol
I told him I still wanted to close my account because I never use it anymore.
Then he told me I could get PeopleMail or something which would give me 30 days free access to my email and after that period, I could continue to check my email for a fee (that I can’t remember). I declined.
He said they will be sending me anti-virus software.
Then he was telling me I had a nice voice and he was asking me if I’m a singer lol.
He gave me my cancellation number and that was it.
It wasn’t an unpleasant experience at all and he wasn’t pushy. He was just doing his job.
( November 4th, 2007 at 1:25 pm )
Thanks again Amanda. That is indeed interesting, and congratulations!
Haha! “high speed internet blackouts“, sure, such a phenomenon isn’t impossible and has happened, but that as a marketing pitch from a dial-up company that has service issues is awesome!
Good thing you declined from everything; you don’t want to be obligated to anything later on. Heh, that’s nice: are you a singer?
I am sure the customer service staff gets a lot of angry calls so when they finally hear someone with a nice voice and someone who is nice and polite, they become happier in some manner. Yep, he doesn’t sound pushy from what/how you mentioned, and the sales pitch of PeopleMail and other things are what they are usually required to tell and ask canceling customers.
Congrats again. Do you know who you will choose now?
( November 30th, 2007 at 6:25 am )
I had a 30 day trial and they gave me a 17 digit cancellation number (does that sound correct ?)
But they told me that it will cancel on the 30th day since this was a trial and there will not be charges. Why can’t they cancel this right away?
How can I verify cancellation? They also said there will be no email or letter confirming cancellation. Can I trust this is really cancelled ?
( December 5th, 2007 at 7:10 pm )
I cancelled my account over 2 months ago and recently saw on my bank card statement a bill for 3.95 on 11-8-2007? WTF. I’ve been waiting for an operator in the chat room for at least 20 minutes because that stupid phone number is not helping.
I’m gonna raise some hell with these people.
( December 5th, 2007 at 9:07 pm )
I have a high speed hookup and i would like to cancel my connection to your site
( December 11th, 2007 at 6:16 pm )
OK, I had a similar experience, and thanks to the posts here I kept my cool. After the 3 months offer and the advisory of doom if I don’t have a backup, I just kept repeating “No, thank you, I wish to cancel my account” several times. On hold about 5 minutes, got my cancellation number, and was told I have a nice voice, just like Amanda!
But as I recall with AOL, I still got billed, so I may block my card anyway.
What nonsense!!!
( December 21st, 2007 at 1:37 pm )
Jessica
866-526-2963 x 36020
a real live english speaking person from the USA.
Exec. Admin
With an answering machine also.
100 Pine St
11th floor
San Francisco, Ca
94111
CALL YOUR ATTORNEY GENERAL WITH YOUR COMPLAINTS, CONFIRMATION NUMBERS, EMAILS YOU HAVE SENT TO PEOPLE PC AND RECEIVED, NUMBERS THEY HAVE GIVEN YOU. AND WHAT ACCOUNT HAS BEEN TAMPERED WITH.
YOU WILL GET A RESPONSE.
DEALING WITH THOSE PHONE NUMBERS THAT ARE ROUTED OVER TO INDIA WILL DO YOU NO GOOD WHATSOEVER.
ATTORNEY GENERAL ……………FAST ACTION!!!!
( January 1st, 2008 at 10:54 am )
Hey guys, I called PeoplePC several times by phone and was put on hold to a long time. Then, I decided to go through the Live Chat and here’s the result. Check this out!
PeoplePC rep says: Thank you for contacting PeoplePC LiveChat, how may I help you today?
myname@peoplepc.com: I need to cancel my People Pc account. I am shutting down my office and do not need the service any longer.
PeoplePC rep: As you are a valued member of PeoplePC, I’m sorry to hear you want to cancel.
PeoplePC rep: I appreciate the opportunity to assist you however, the request to cancel the membership cannot be handled via Chat.
PeoplePC rep: In order to cancel your membership, please contact us at 1-866-PPC-MBRS (1-866-772-6277).
PeoplePC rep: Our Customer Service department is available from 9 a.m. to 9 p.m. EST, Monday - Friday.
PeoplePC rep: Also, once you call to cancel, please do not forget to ask for the cancellation confirmation number.
myname@peoplepc.com: PeoplePC rep, I have called several times and continually get put on hold for minutes on end.
PeoplePC rep: I apologize for the inconvenience you have experienced.
PeoplePC rep: Could you please confirm your First and Last name, your PeoplePC member name and Home Phone number? So that I can look into our database.
myname@peoplepc.com: PeoplePC rep: the word on the net is that PeoplePc makes it hard for subscribers to cancel. What’s up with that?
PeoplePC rep: I am going to cancel your account, please confirm your First and Last name, your PeoplePC member name and Home Phone number.
myname@peoplepc.com: ______ _______, my PeoplePC name, XXX-XXX-XXXX.
myname@peoplepc.com: PeoplePC rep, thanks for your help!
PeoplePC rep: For account verification purpose, could you please provide me the answer of Security hint question, which is “What was the name of the city your high school was located in?”.
myname@peoplepc.com: ____________
PeoplePC rep: Thank you for verification.
PeoplePC rep: Please allow me a moment.
PeoplePC rep: Thank you for being online.
PeoplePC rep: I have received your request for the cancellation of the membership.
PeoplePC rep: Your membership will get cancelled on “01/06/2008″ and the cancellation confirmation number is “XXXXXXXXXXXXXXX”.
myname@peoplepc.com: PeoplePC rep: Thanks so much and Happy New Year!
PeoplePC rep: You are most welcome.
PeoplePC rep: Is there anything else, I may assist you with today?
myname@peoplepc.com: No, thanks so much for your help!
PeoplePC rep: Your satisfaction is what we strive for. It was nice assisting a friendly customer like you.
PeoplePC rep: Thank you for using PeoplePC LiveChat.
PeoplePC rep: Have a great day & Happy New Year!!
PeoplePC rep: Goodbye!!
myname@peoplepc.com: goodbye!
PeoplePC rep: I will now close this Chat. Thank you for contacting PeoplePC Online Support.
Chat session has been terminated by the site operator.
( January 4th, 2008 at 8:16 am )
I just expreienced the run-around phone bit with peoplepc. I also tried the 900 # of 900.285.8333 & it has been disconnected.
I then logged in & accessed their Chat Window & have to say, the rep did everything I asked, never asked why I wanted to cancel, said she’d give me a credit for unpaid use & I even asked for an email confirmtaion by days end of both my cancelation & credit to which she agreed.
Now, having said that, I’ll wait & see what happens.
I was extremely firm, but nice, thanked her, etc. but she knew I meant business & also advised her I Copied our Chat Session.
I’ll advise of the pending resolution.
( January 15th, 2008 at 8:18 am )
i had to do exactly what you told me to do to cancel my peoplepc.com account. they tried to get me to keep them for three months as a back-up, and it took me a good five minutes to unpleasantly tell her i did not want it nor did i need it. it would have been more difficult to cancel the services had not i rec eived the info you shared over the internet. thank you. not only did you save me time but money as well.
( January 21st, 2008 at 7:25 am )
I just finished cancelling our PeoplePC dial-up account, as we have switched over to broadband and have a web site for our farm that we use for E-mail now. Our provider had been Allvantage before PeoplePC bought them out in June, 2007. I used the toll-free number, and it wasn’t difficult to navigate the menu to choose the option for cancelation. The representative was nice, but as was mentioned by a few others in their experiences, she repeatedly offered to have us use PeoplePC free of charge for a few months while ‘evaluating’ our high-speed service. I was insistent, and after about 15 minutes I was finally provided with a cancellation reference number. It takes effect at the end of the current (monthly) billing cycle.
( January 28th, 2008 at 1:11 pm )
I had Peoplepc dialup for a couple of years when in September 2007 I decided I would opt for their DSL service. I ordered the kit online and waited. I waited for 3 weeks, still no kit, so I called them. They didn’t know why the kit had not reached me, but we’re happy to credit my account (they were already billing me for the DSL). After 4 more weeks (mid October) and no DSL kit, I called to cancel the whole thing, as by then I’d gotten local DSL through ATT. (Sure enough, they were billing me for DSL again and had to credit my account again). After going through the whole “why do you want to cancel” spiel, I told her I wanted to cancel because I never got the kit. After getting the cancellation number (the tone of the voice went from warm to ice cold) I hung up. 3 hours later on my Peoplepc web mail I get a message: “Congratulations, your DSL kit is on the way!” I couldn’t believe it. Sure enough, the kit came, and my wife sent it right back, registered mail. Last Saturday I got a 149.00 bill on my Mastercard from Peoplepc charging me for a DSL modem I never used. I’ve had to change the number on the cc account to keep these vampires from sucking the money out of my mastercard. Don’t deal with Peoplepc. Ever.
( February 28th, 2008 at 12:40 pm )
If I could crawl through the phone line, I would have in a heart beat and set his desk ablaze.
Sales pitches and avoiding the canceling, then spoke the confirmation number so fast that I could barely right it down. Then said bye and was gone.
NEVER AGAIN.
( March 3rd, 2008 at 3:17 pm )
Bes, I have been using Embarq DSL (as stated in my first post) since before I canceled membership with PeoplePC.
I came back to announce that my mom is still getting her CC charged by PeoplePC. I’m not sure why she’s just telling me now…it has been months since I called them
Now that I think of it, I don’t believe I have the cancellation number anymore, although I don’t think it would matter anyway
( March 3rd, 2008 at 5:33 pm )
I have been trying since December 4th of this year to cancel my peoplepc account. They assured me TWICE that my account was cancelled yet twice my checking account was charged!! I just called them again, and am on hold at the present time, and had to get extremely loud and irritated and shouted at the lady who then told me the account would be cancelled …..until JUNE!!! What the crap!! Just now she came back on the phone, told me my account is cancelled and when I said I will expect a refund within 2 weeks she hung up on me!! Can you believe this. I am so incredibly mad right now that I would love to call the local television station and tell them all about it. In fact, I think I will. Look for this on the Pittsburgh news!