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Following are 10 reasons for which you can avoid American Airlines, as of 2007. I am going to avoid American airlines for these very reasons, and a few more. The list below is not supposed to be in a chronological order: I will go back and forth in my trip to show you different aspects of how American Airlines operates, and how their operations affected me. This is also a way to tell you of my trip: you will find out where I was going and some brief details as to why I was traveling, among maybe a few other things.

1. Their in-flight food service is bad

   There used to be a day when you could eat all you want on a plane. “It’s ok, I will eat on the plane“, I used to think. Now, while the top executives reap in millions, customers are not served food so that the airline can save money. American Airlines only gives out a few soft drinks on most flights.

   American Airlines does allow you to bring your own food, but nowhere is this policy about bringing your own food printed on tickets or mentioned on their website. Only when you are in the terminal or sitting inside the plane do you slowly find out that people can bring their own food. The hunger at that time can drive you into thinking “If I take one or two of her Oreo cookies while she is sleeping, will she notice when she wakes up?” Wondering about that question enabled me to survive the journey while being extremely hungry.

2. Their baggage care and service is bad

   American Airlines lost my luggage when I was flying from Los Angeles to San Francisco. Then, after more than a day when the luggage was found, I found out that my luggage was missing items that were inside it. I had around $1000 worth of 3 items and a gift from someone that went missing. Not only that, my luggage had a few things and garments that belonged to some other passenger: noticeable, a man and a woman.

   After 3 weeks of phone tags and giving me an investigation numbers, American Airlines sent me papers to fill out to tell them the exact same story. Hopefully they can find my things. Here is the funny thing: American Airlines did not take the items from me that did not belong to me, telling me to hold on to them and someone will get them from me. It has been 4 weeks and I have someone else’s trousers, bra and a few other things. I keep forgetting everyday to drive to the airport and throwing them in front of the American Airlines baggage counter. Throwing them into the trash seems like a bad thing to do.

3. Their prices are bad

   American Airlines supposedly has the largest fleet, and still they charge more than others. Their planes are usually full. One good thing though: they have deals with different airlines, so you can probably find a good time to fly, most of the time, if you are willing to pay the price. Even with all the money coming in, they still complain of losses and other things. Where is all the money going?

   All of the money is definitely not going back into the service they provide, that is for sure. Nowadays they do not offer anything extra, serving only some soft drinks and water. Even when you ask for water 3 times on a 6 hour flight they make a weird face as if you were a kidnapped refugee who was not supposed to ever ask for water.

4. Their in-flight entertainment service is bad

   No TV, no audio jack, nothing. They do not even carry magazines or newspapers on both short or mid-long flights anymore. I remember the early 90’s, flying on several Asian, European, Middle East and a probably-then-Russian airline, and they all had TV’s, audio jacks with local radio, and lots of newspapers and magazines.

   Yet, American Airlines does not offer any of those. You just sit there, bored to death. I guess American Airlines can say “We are in the transportation business, not in the entertainment business.” If you want to avoid boredom, bring your own laptop and see if you can use it while in the air, or fly any of the several other airlines in America, like jetBlue or Virgin America. I tried to play text tags with Valerie while on the plane.

5. In my experience, majority of their staff’s attitude is bad

   Was it just my experience, or does the American Airline staff going from Texas to Alabama not greet or say bye to anyone who is not “white” or “black“? Was it just my experience, or does the American Airline staff going from Alabama to Texas not greet or say bye to anyone who is not “white” or “black“?

   Similarly, at the baggage claim counter in San Francisco, the staff acts as if they were kidnapped and forced to work there, and that they are letting out their frustration on the customers. Sure, when you work long hours you may probably be the person who bites others, but that is probably one of the exact reasons why American Airlines has staff with bad attitude: they do not hire more people to replace the already moody people. Again, where is all the money going?

   How about the attitude of the minority of their staff? I can say that ranged from no moodiness to being very happy to help. This is a very small minority from my experience. There was this very serious old guy who was working near the counter when I was checking in to fly from San Francisco. He was very serious and kept yelling at me to “not go to that counter” or “go to that counter.” Even though he was serious, he started asking me about my flight and started yelling at the top of his voice “You young person, you gonna miss your flight, hurry and don’t be lazy! Run to the gate. Don’t walk, RUN RUN or you cry!”

   It was like me being scolded in front of everyone at the airport as I was the youngest and everyone thought I had upset him or something. A young girl started asking her mother “Mommy, did this guy do something wrong? Why is he [the guy] yelling at him [me]?” Well, since I was younger than most people at that time the old guy sincerely wanted to help, thinking I was not aware of how serious it was for me to hurry. If I had not listened to him and had not run to the security check point and then to the gate, I would have missed my flight as within minutes of me passing through the security check point, dozens and dozens of people passengers started pouring in, and very long lines started forming.

   I prefer this old guys’ attitude and willingness to sincerely care and help instead of all the fake and forced smiles and serious faces that I saw on majority of the faces of American Airlines staff, who did not even care whether or not I am going to get my lost baggage or items back, let alone caring about me missing my flight. If that young girl ever finds this site, she is probably going to grow up to tell all her future kids “I saw Bes getting yelled at, hahaha! Hurry up or you will get yelled at too by someone!“

6. Their “shortage of staff” reason causes massive delays for customers after landing

   When I landed at San Francisco, Los Angeles, then San Francisco, Dallas, Birmingham, Dallas, and finally San Francisco again, the plane had to wait a long time before being able to connect or get near any terminal, each and every time at every airport. Sometimes the wait was as long as 40 minutes. We just sat there, on the runway, waiting for the American Airline or any other staff to prepare a gate for our arrival.

   The pilot gave this as the reason: “Due to shortage of staff in the entire airline industry, we have no one to work on our terminal gate, just like other airlines, and thus we have to wait for a while. Sorry about that.” Sure, it is not the pilot’s fault as he probably has to read the lines that American Airlines tells him to read, but I have rarely experienced such delays, after landing and being stuck sitting inside the plane, on 4 other airlines that I have flown at least 50 times last year alone within and outside California.

7. The probability of accommodations for missed or possible flights is very bad, even though American Airlines promises otherwise

   I wanted to meet Valerie going on my 2nd trip. When I was booking my flight, I called American Airlines over the phone and after hours of negotiation, I was told to fly to Dallas in Texas early in the morning, and to try to see if there was an available seat ona ny flight going to Missouri. I was told that there were usually no full flights going from Texas to Missouri, and that if I asked all the that went from Texas to Missouri, I would surely find something to take me to Missouri as part of a connecting flight that stayed for several hours in Missouri, and then onto Alabama.

   Well, I arrived in Dallas and realized that American Airlines staff there had a thing for beggars. They wanted me to beg. I reasoned, I pleaded. They kept telling me all flights are full and that even if they were not full they could not change my flight to have an extra connection. I told them I was “guaranteed” over the phone that if there was any seat availability I would be able to get it, specially I had paid extra to find a later flight to Alabama just in case I could not find any connecting flight to Missouri. “You would have to talk to the person who told you that over the phone.” Such answers seemed typical of American Airlines. After spending about 7 hours trying to get a connecting flight, I gave up, and flew to Alabama on the last flight for the day. Sorry Valerie for making you drive and keeping you waiting!

8. If you get your luggage but are missing items that were inside your luggage, American Airlines’ solution tactics are bad

   When my luggage was missing, I told the baggage claim counter at San Francisco International airport [SFO] about it. They filed down everything in the computer. Then, a day later, early morning, they called and asked the same information again. I told them the information and they said they have completely different information from what I was telling them. So I had to retell them the whole information. I kept asking them how they could mess up the information, and the lady on the phone kept repeating “You would have to ask those people you told about it.” Great answer, American Airlines. That answer is one of the worst examples of customer service.

   When my bag arrived after more a day, after midnight, I found that it was missing stuff and it had some guy and a girls’ stuff in it, mixed with whatever of my stuff had survived the journey, as I told you earlier. I filed a report about it on the spot, and called and filed another report about it over the phone within 4 hours.

   After 4 days, while I was on my trip in Alabama, I called to ask about my missing stuff from my baggage that had already been found. I was told that American Airlines had no information about me filing such a claim. I was told to contact the baggage service counter at the airport where I had landed, at the time the baggage went missing. That meant I had to talk in person to the people working at the American Airlines baggage counter in San Francisco. I could not fix the problem from Alabama. That was not a bad thing, as hanging out with Ronald in Alabama turned out to be more than a great experience.

   After I got back from my trip and immediately when I landed at the airport, I filed the report again by talking to the American Airlines baggage counter in San Francisco, who also said they had no information about me filing such a claim, and that the people who were present on the day I had originally filed a claim were not working that day. I was told that American Airlines would send me a single paper in the mail that I only needed to sign and send back. When I got the papers after 2 weeks, I found out that they were claim papers, where I had to fill out everything from scratch. I even had to report what items I was missing. Why was I told to file my claim in all those other steps and departments then?

9. The communication between different departments of American Airlines is bad

   The American Airlines phone support did not know that I had filed a claim for lost luggage in person at the American Airlines baggage claim counter at San Francisco Airport. The lost and found baggage warehouse of American Airlines, about 4 miles from the San Francisco airport, did not know about my claim of missing items even though the baggage claim department over the phone did later on. The American Airlines phone support was not aware of me filing a claim for missing items from my lost luggage that had been found, and about some other passengers’ items in my bag. The American Airlines baggage claim department at San Francisco airport was not aware of me filing a claim for missing items from my luggage, which was previously lost, which I had previously filed at the American Airlines lost and found baggage warehouse and also over the phone with the American Airlines lost and found baggage.

   Confused? Imagine what I was going through, running around for almost 2 days from my first flight so that I could recover my lost stuff and baggage before my 2nd flight to Texas only 2 days later.

   I contacted the American Airlines phone support, phone baggage claim, headquarters over the phone, San Francisco American Airlines baggage counter on the phone, San Francisco American Airlines baggage counter in person, the American Airlines lost and found baggage warehouse over the phone, and the American Airlines lost and found baggage warehouse in person. I did not contact these departments on my own. I was told in each case by American Airlines staff to contact these departments to file the claims for the different headaches that American Airlines had brought to me and my traumatized luggage.

   Thus, I followed the proper procedure that I was told, and even after contact them on all those levels, I was sent through all the loops where different parts of the loop did not know I was doing things the loop itself had told me. Now, I have been sent papers to file my claim and start all over again.

10. If you believe American Airlines advertisements, your expectations may be destroyed because of reality, which is not that good

    There is probably no doubt that if all you want is to fly and you do not run into any issues and you do not want any extra service and you do not run into any issues and you fly from less popular airports, American Airlines may do a better job that many other airlines because of the number of flights they have and the number of cities they operate. However, anything more than the most basic, and you can run into issues.

    You know those ads they show on TV, which show the American Airlines staff remembering all the customer names and talking to them like friends? Well, I met and talked with at least 6 people at least 7 times, and every time each of them would treat me as if they saw me for the first time. No one remembered anyone’s name, even the names of passengers at San Francisco terminal who were yelling at American Airlines baggage staff that they had been “waiting for 6 hours to find my luggage, as I have no clothes and nothing to go to my hotel with, and you keep asking me the same information!” Where are all the smiling and caring people they show on American Airlines ads?

Well, that is it for now. These are the 10 reasons I will try to avoid American Airlines in the future unless I book at the last minute and/or American Airlines is the only airline to fly to the city I want to go to. Can you think of more points?

What do you think? Have you ever experienced anything similar?

Thank you for reading

I really, really appreciate you reading all of this. I hope some of this information can be helpful in some manner to you, should you run into any issues with American Airlines.

Thank you.

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