Comments on: Time Warner Cable: no communication

By: Time Warner Cable: no followups with customers at The Reasoner

Time Warner Cable: no followups with customers at The Reasoner — Sun, 06 May 2007 06:59:57 +0000

[...] I switched to Time Warner Cable last month. Even though I had an issue earlier this month regarding bad communication from Time Warner, the overall service so far has been nice. Last night, however, the connection dropped without any [...]

By: Bes

Bes — Tue, 02 Jan 2007 05:41:48 +0000

Bob, interesting comparisons. The wait time is extremely long these months, and Time Warner says it’s because of the holidays and the merger. Let’s see how long the wait times are/become during January and later this year.

I didn’t know they had reps in Argentina also. Wow.

[P.S.: your email address doesn't work, btw].

By: Bob Arkow

Bob Arkow — Tue, 26 Dec 2006 15:08:54 +0000

Awful…just awful.

Time Warner promises “local service 24/7″ but when I called them I was on hold for over an hour, listing to their ads for internet phone service.

So here’s my take on this — they provide service 24/7–that’s how long it takes to reach a rep.

And as far as local service goes, the rep was in — get this– Argentina!

They provide local service–local to the galaxy!

Another disgusted customer.

Bob Arkow
http://www.timeworthlesscable.com

By: Time Warner Cable: no followups at The Penguin Chronicles

Time Warner Cable: no followups at The Penguin Chronicles — Mon, 18 Dec 2006 06:37:12 +0000

[...] An internet connection is to an online experience what a heart is to a body. Without it, you can’t browse anything unless you like saving pages offline. The overall browsing experience has been good since I switched to Time Warner Cable last month. Even though I had an issue earlier this month regarding bad communication from Time Warner, the overall service so far has been nice. Last night, however, the connection dropped without any warning around 9 pm. I tried a few things like restarting the modem, disconnecting the cable wires and changing the settings on the modem and my computer. Nothing worked, so I decided to call Time Warner. After about an hour and a half of being put on hold, I was told that the support staff could not figure out what the problem was, and that the only way to identify and fix the problem would be to leave my computer and modem turned off and wait for the technicians to come over on Tuesday. That sounded strange and a bit illogical to me, so I decided to leave the computer on and see if I could fix the issue. I also decided to call again this morning and see if I could get someone to come today instead of Tuesday. After being put on hold again for about 37 minutes, I was finally told that the technicians would call me within 30 minutes to let me know whether or not they could come today. I waited for about an hour for a call that never came through. While I was waiting and changing a few settings on the computer, the connection came back on. Right now, everything is working fine again, and I haven’t heard anything from the technicians who were supposed to call me hours ago. [...]

By: Bes

Bes — Wed, 13 Dec 2006 05:37:01 +0000

Yes, they should. However, in situations like these, they somehow don’t. “Something like that is rare” there; that’s really good. Here, if it happens like this, one only hopes that it doesn’t happen again.

By: sawai

sawai — Sun, 10 Dec 2006 03:36:56 +0000

Should’nt the company take responsiblity of informing their customers that their network wont be working for a particular period of time. Stuff like this just pisses people off.

Has that happened to me? Yeah, it always does. But the connection comes back within an hour or so. Something like this is very rare out here.

By: Bes

Bes — Sun, 10 Dec 2006 01:59:28 +0000

Chau — > Wow, they do it there too! Comcast is now owned by Time Warner, so it’s the same thing that they’re doing to customers then. I don’t prefer it either. Check out the link below, it may cover your area also to notify people of upgrades [like when they'll upgrade your network to the Time Warner network].

Valerie — > Yes, very weird. I found this out:

http://help.rr.com/HMSLogic/network_status.aspx

By: valerie

valerie — Fri, 08 Dec 2006 16:48:33 +0000

yeah, ridiculous!!

By: Chau

Chau — Fri, 08 Dec 2006 00:50:11 +0000

Actually, the automated message thing is the same for Comcast… They’ve done that to me before… Yeah, I hate it when they’re upgrading and they don’t give any notice about it! Sometimes, they’d e-mail me, but most of the time, it just goes down without me knowing what’s up with it! I hate that!