Comments on: PeoplePC automatically disconnects

By: Nancy

Nancy — Fri, 23 Oct 2009 16:38:33 +0000

I also have the same problems with PeoplePC.

By: ty847

ty847 — Tue, 19 May 2009 03:21:53 +0000

This happened to me too, it shuts off at 30 mins and 6 secs everytime now . Im getting sick and tired of this BS from People pc. And if anyone knows what the problem could be plz help!!!

By: Tom

Tom — Thu, 14 May 2009 03:37:25 +0000

In the past few days until now May 13th, 2009, I am being disconnected by Peoplepc evry 30 minutes. What a cheap ISP ! My recommendation is that people should avoid Peoplepc and use different ISP. This peoplepc ISP really sucks. Be advised.

Tom.

By: Bes

Bes — Tue, 17 Feb 2009 03:15:11 +0000

@Sue, thanks for commenting! Wow, that is scary if I understand it clearly: your friend has a PeoplePC email account and all of emails in that email account are being forwarded to your msn.com email because you are probably in their email address book? Does your friend know about this?

I found this site with more reports of things happening at PeoplePC: Rip Off Reports – reports about PeoplePC

By: Sue

Sue — Tue, 17 Feb 2009 02:40:50 +0000

PeoplePC STINKS! They are violating subscriber’s privacy! My friend who has peoplePC’s emails are all forwarding to a msn.com account! They contain private information! Who else has email’s going to the wrong address?!! Have contacted PeoplePC’s tech department who thought I had a billing question! I don’t even have PeoplePC – just getting ALL of my friend’s emails. Any ideas how to report this to the government? Or should I just generate a lawsuit as a violation of privacy?
PeoplePC did NOT address the problem so I HIGHLY DO NOT RECOMMEND THEM to anyone thinking of signing with them!!

By: Bes

Bes — Sat, 17 Jan 2009 17:50:39 +0000

@mike, thanks for sharing Mike! Good luck with your new ISP search – I hope you find a good service. Please keep us updated along the way, and thanks for sharing that url too.

By: mike

mike — Sat, 17 Jan 2009 17:30:20 +0000

I got tricked by peoplepc too. :( It’s not really unlimited if it cuts you off all the time. I’ve tried all the solutions posted in here. I still get disconnected after about 3 hours. I did find a program that’s better than any download manager at resume interrupted downloads though. Here it is http://downloaddoctor.webs.com/ That’s a must have for anyone using dial-up. After my three month promotion period is up with Peoplepc, I’m dropping it. I would drop it now but it’s a little cheaper than most of the others and my money doesn’t exist right now. lol

By: TOM

TOM — Sat, 25 Oct 2008 09:11:32 +0000

That should help you try a few things to come up with ways to either surf the internet without the accelerator and similar programs or to stay connected a bit longer.
Thanks for sharing the information for NetZero. Many ads are intrusive, and seeing ads in something when you are paying at the same time can be very annoying.

By: Bes

Bes — Mon, 18 Feb 2008 18:43:53 +0000

emme, thanks for the comment, and thanks also for waiting. I apologize for the delay in the response. Any update on this since then?

It is indeed interesting that calling multiple times results in different diagnosis of the same problem. While that is good, meaning different humans think differently, the customer support people usually come up with assumed diagnosis by reading a sheet or paper or from a booklet a set of answers that the company prescribes for each customer.

I think the standard antivirus that comes with a Dell machine is Norton AntiVirus, right?

I think the accelerator caches [saves copies] of a lot of things like images, the same type of thing that is built into most of the browsers today. The accelerator may also load a lot of websites in the background when you are technically not waiting for any page to load anymore, resulting in the accelerator program by PeoplePC to quickly show you a page, if that was the page you wanted and if that was the same page that the accelerator was quietly saving in its memory database.

You should try some of the steps listed here by me and many other commentors:

Reasons and steps to avoid your ISP dialer Software

That should help you try a few things to come up with ways to either surf the internet without the accelerator and similar programs or to stay connected a bit longer. Please let me know how it goes Emme. Good luck, and I hope your issues are solved quickly/immediately.

By: emme

emme — Wed, 05 Dec 2007 22:35:17 +0000

Ok…I have read all ya’lls comments about PeoplePc..and quite frankly I feel somewhat better knowing there are others out there going through the hell as I am..I have had this so called “service” since early nov. and it has been nothing but a nightmare..to the point where the “tech’s” and customer service just give me the SOS.. not to mention they are so hard to understand! whats a hoot is the fact that each time I call I get a different corrective action!…to the point I had to call Dell because my computer crashed! Seems their so called “anti-virus” let some bad ass virus in my main file that took me to my desktop! I had to do a repair which took me 3 days to correct!…they never, ever take blame as to what is going on with my computer…they finally sent me the “disk” but I doubt I will ever load it..and some person on here is sooooooo right…the many times I had to uninstall-reinstall (5 times! ) it is still not working right…dumb ass me also got their Norton which is not working correctly and their so called “accelerator” I cannot tell if it is faster to be honest. The thing that pissed me off the most is all the “promises” they give me…dicconection problems still are going on..especially when I am trying to download a file..even their stupid file to boot!…it will show loading..for about a hour or 2..then I guess just to tease me..right when it is almost finshed..bam! I am disconnected and in most cases have to start alllllllllllllllllll over…grrrrrrrrrrrrrr.
Whew…thanks for letting me vent ya’ll..if any of you have any ideas…please..let me know..please?

By: Bes

Bes — Sun, 04 Nov 2007 20:42:16 +0000

Hi Stu, thanks for explaining those steps. I think reconnecting repeatedly is a good solution since you are paying for it. However, I wonder if PeoplePC has any provision/terms against reconnecting repeatedly or too quickly, the latter also having the possibility of implying that they disconnect you quickly in the first place. CiDial may be a good tool for the solution you mention, though I don't remember using it personally so far. "Indian gook" may be a strong bad word generalizing all Indians, no? I agree the company is moronic when it comes to solving issues or giving straight answers. And on top of that, their customer support cannot help you most of the time if you are having problems in the middle of the night. What area are you in, if I may ask?

By: Stu

Stu — Sat, 03 Nov 2007 13:38:35 +0000

Here’s a fix that seems to work for people who get disconnected because of peoplepc’s stupid service….

write down your dial up number and all the information in your Outlook or Outlook Express. This would be the POP and SMTP servers which are generally “pop.peoplepc.com” and “smtpauth.peoplepc.com”. Then check your outgoing server port number which should be 587. Uninstall their software, completely. Now make a new connection. Now, (and this is the important part) make sure that in your username you enter it in the following format:
isp6#username@peoplepc.com
then just enter your password as normal. If there’s any problem then just change the number after “isp” to something like 1, 2, 3, 4, 5 and so on but 6 should work.

Make sure your dialup number is correct and your pop and smtp and port number and make sure that the box (under “tools” “accounts” “properties” “servers”) that says “my server requires authentication” is checked and then click on “settings” and check the the box that says to use the same settings. Click your way out of it all by using the OK, Close and so on.

For the final step, download an auto redialer like CiDial (I use this one) and every time the Indian gook bastards disconnect you, it will redial automatically until you’re reconnected. I run peer to peer software for days on end and this works infallibly everytime they disconnect me (which is every 3 hrs 50 min) and I haven’t lost a download since. Of course, once they have DSL available up here in the boonies I’ll get that, but until then I finally have a reliable dialup service. Hope this helps someone.

By: Bes

Bes — Sun, 20 May 2007 06:04:28 +0000

celticfrost, thank you for your comment. Yes, so far, one of the only solutions that works for some members, though not all, is by avoiding the PeoplePC dialer software and creating your own connection to the ISP. That link should give you some practical advice as to trying something that may allow you to stay connected for longer amount of time, without being disconnected. Are you on a contract with PeoplePC where you prepaid for a year or something similar? If you do switch to another dialup ISP, maybe you can see if there is any information in the contract on whether or not that other ISP disconnected users after a few hours of connection. May be PeoplePC is not the only ISP that is disconnecting users automatically after a certain time frame. Thanks again celticfrost; I really appreciate your comment on this.